Sweett Privacy Statement

We at Sweett Luxembourg Limited (“Sweett”, “Company”, “we”, “us”, “our”) respect your privacy. This Privacy Statement (“Policy”) explains the privacy practices for the Sweett Website and mobile application (“Website” and “App”). It also describes the rights and options available to you with respect to your information.

Personal Data We Process

Initial Account Sign-up

To set up your account on Sweett we will collect your email address, password and full name, or collect such information from your Google account.
To sign up to Sweett, you will be asked to provide your email address, password and full name. Alternatively, you can connect through your Google account and we will collect your account information, such as name and email address, from this service.

Booking Information

To make a reservation on Sweett we will collect your booking information directly from you or from third parties that you have made your reservation through.
To make a reservation on Sweett you will be asked to provide your full name, telephone number, e-mail address, home address, payment information, number of guests, destination, transportation arrangements, check-in and check-out dates. Alternatively, we may collect such information from third parties that you have made your reservation through. We also receive your ground transportation arrangement information through third party partners that you've made arrangements with.

Additional GDPR Information

The joint data controllers of your personal data.
The following are the joint data controllers for the purposes of the personal data we process about you:
Sweett Luxembourg Limited, which may be contacted at: 128 Boulevard de la Petrusse, Luxembourg.
Sweett Ltd., which may be contacted at: 4 Moshe Hess Street, Jerusalem, Israel.
When you make a reservation through Sweett, the following are additional joint data controllers for the purposes of the personal data we process about you, based on the location of the accommodations you reserved:
For booking an apartment in Belgium: Sweett Belgique S.P.L.R., which may be contacted at: info.sweetinnbxl@sweetinn.com.
For booking an apartment in Spain: Sweett Accommodation Inn Spain, which may be contacted at: Spain@sweetinn.com.
For booking an apartment in Israel: Sweett Megurim, which may be contacted at: sweetinnisrael@sweetinn.com.
For booking an apartment in Portugal: Sweett Apartments Lisbon Unipessoal LDA, which may be contacted at: Lisbon@sweetinn.com.
For booking an apartment in France: Sweett Paris, which may be contacted at: info.sweetinnparis@sweetinn.com.
For booking an apartment in Italy: Sweett Italy S.R.L, which may be contacted at: info.sweetinnrome@sweetinn.com.
For booking an apartment in England: Sweett (UK) LTD, which may be contacted at: info.sweetinnlondon@sweetinn.com.
For booking an apartment in Ireland: Complete Guest Management Ltd, which may be contacted at: KarlM@sweetinn.com

Contact Us

You can contact us at cs@sweetinn.com.
Should you have any inquiries, complaints or suggestions, you may contact us at cs@sweetinn.com. We will do our best to resolve your issue in a timely manner.

Cancellation policy